1. Reply: Our experienced salesman usually reply to your inquiry within 1 hour during working hours.
2. Quote: Right prices always quoted for all esteemed clients in time. If you know what you need, don t hesitate to let us know the details; if you are still not sure the model, material and style, tell us, we will recommend the right product for you.
3. Warranty: We have trictly QC team to ensure good quality, we also support return or replace requist if quality problem happen within 12 months .
4. RMA: Our product s RMA rate is less than 0.3%, replacement always sent within this rate. Free spare parts also available for bulk order.
5. Payment term: T/T, L/C, Paypal, Escrow, Western Union, etc.
6. Delivery time: Sample orders will be delivered from our factory within 3 days General orders will be delivered from our factory within 3 - 5 days Big orders will be delivered from our factory within 5 -15 days at most
7. Shipping mothod: We could arrange shipment by express, such as, UPS, DHL, FeDex, TNT, EMS; by Air, by Sea, etc.
8. Sample term: Both sample and shipping cost will be paid by buyer at the beginning, but sample cost will be refunded when you place bulk orders.
1.Can we have our logo or company name to be printed ? Logo is customized and as customer's request .And the MOQ depend on exact model, some easy to get models require less MOQ, you can discuss it with us. 2.What’s the package of your products? Our products usually packed with free opp bag,and of course we can packed according to the buyer’s requirements.
3.What kinds of payment terms do you have? We usually have the payment of L/C,T/T,Moneygram, Western Union and others,as customers' request . 4. Can I get a sample? Yes,we can freely provide you the sample withou logo with your express account, if you don't have the account, we just charge the shipping cost.