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About ZhenKe Company
Packing & Delivery
1. A secure online environment for global trade :
Trade Assurance protects buyers’ orders; it minimizes risk by guaranteeing money back in the event of a supplier failing to meet the terms of the order contract - including delivery delays, quality and quantity discrepancies or other processing problems. Trade Assurance applies a credit-rating system that incentivizes suppliers to produce and deliver high-quality goods on time and according to the buyers' specifications.
2.Multiple safe payment options:
Secure online payment options include Online Bank Payment, credit card and T/T. Your payment is secured by Alibaba.com's anti-fraud system.
To get Trade Assurance coverage, you must make payment to the supplier's Citibank account designated by Alibaba.com.
Q1: What kind of shipping do you offer and when can I receive my order?
A1: We offer the Express Shipping (DHL/UPS/FedEx/TNT) and normally it takes 3-9 days for delivery (based on different areas). And we can also ship to your forwarder in China if needed. And for sea shipment, please contact our sales manager for details.
Q2: If there was a quality issue of the products you shipped to me, how can you solve the issue?
A2: If there was any quality issue, please contact us (within 14 days after item received) with the pictures to identify the issues. And we will come back to you with solutions.
Q3: Do you support mix and match for the products in your store? And if there are some products NOT in your store, can you help me to source them?
A3: Yes we support mix and match and you can pick up any products in our store. Please send the details to our sales manager and we will send TA order to you with all the products you required. And we can also provide One Stop Shopping Solution for you. Please send your detailed requirement to our sales manager.
Q4: Can you help to make FBA label and ship to FBA warehouse?
A4: Yes we offer FREE FBA labelling service. And for US Amazon, we have the experience to ship your order to FBA warehouse without extra cost and customs issues. And for other markets (EU, JP, etc.), Please kindly provide your tax number to avoid customs issues.
Q5: What kind of certification for the products in your store?
A5: Normally we have CE certification (EN71+7P) and CPC certification (ASTM+HR4040) for most of the products we are selling. Please kindly contact our sales manager for more details.
Q6: Do you offer customization service such as having my logo on the product?
A6: Yes we offer customization service such as logo, color, design, package, carton mark and also different languages manual. And there will be MOQ for different customization service, Please provide more detailed requirements to our sales manager and we will back to you with detailed solutions.
Q7: How can I make payment for my order?
A7: We would propose you to place the order under Alibaba Trade Assurance and there are quite some different payment methods (with different processing fee) as below link. And you can also transfer the order amount to our business account. For more details Please contact our sales manager.