Always contact your supplier to determine if the coronavirus (COVID-19) will affect your order.
Q1: ARE YOU FACTORY/MANUFACTURER?
A1: Yes, we are manufacturer in zhongshan, have more than 100 workers in the production
Q2: What about the lead time?
A2: Sample needs 3-5 days, Production time: 3 working days. Shipping: 3-5 working days.
Q3: How Can I get a sample to check your quality?
A3: After price confirmation, you can require for samples to check our quality.
Q4: How do you ship the goods and how long does it take to arrive?
A4: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive.
Airline and sea shipping also optional.
Q5: How to proceed an order for led light?
A5: Firstly let us know your requirements or application.
Secondly we quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly we arrange the production.
Q6: Is it OK to print my logo on led light product?
A6: Yes. Please inform us formally before our production and confirm the design firstly
based on our sample.
Q7: Do you offer guarantee for the products?
A7: Yes, we offer 2-5 years warranty to our products.
Q8: How to deal with the faulty?
A8: Firstly, Our products are produced in strict quality control system and the defective
rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small
quantity. For defective batch products, we will repair them and resend them to you or
we can discuss the solution.