Warranty and service: 1. 3 year equipment warranty and maintenance for lifetime.
2. Free installation and test before sending and free training for operators
3. Advice for the solutions best for customers requirements.
Packaging & Shipping
Q1: How can I get the best machine for me? You can tell us your working material, detail work by picture or vedio so that we can judge whether our machine can meet your need or not. Then we can give you the best model depends on our experience.
Q2: This is the first time I use this kind of machine, is it easy to operate? We will send you manual and guide vedio in English, it can teach you how to operate the machine. If you still can not learn how to use it, we can help you by "Teamviewer" online help software.Or we can talk by phone, email or other contact ways.
Q3: If the machine has problem in my place, how could I do? We could send free parts to you in warranty period if machines have any problem under "normal use".
Q4: This model is not suitable for me, do you have more models available? Yes, we can supply many models. such as advertising cnc router, metal cnc router, wood cnc router, stone cnc router and so on. Replacement of some part based on your need. The above are most popular. If it can not meet your requirement, then tell us. We have the ability to make specially according your requirement!
Q5:What's the guarantee, in case the machine breaks down? The machine has one year s guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to client s feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality fault.
Q6:How about the documents after shipment? After shipment, we ll send all original documents to you by DHL, including Packing List, Commercial Invoice, B/L, and other certificates as required by clients.
Q7:How long is the delivery time? For standard machines, it would be 7-10 days; For non-standard machines and customized machines according to client s specific requirements, it would be 15 to 30 days.
Q8:How's the payment? Telegraphic Transfer(T/T).Paypal,Western Union,Alibaba Trade Assurance.
Q9:Do You Arrange Shipment For The Machines? Yes, dear esteemed customers, for FOB or CIF price, we will arrange shipment for you. For EXW price, clients need to arrange shipment by themselves or their agents.
Q10:How is the packing? Water-proof plastic film package with foam protection in each corner Solid Seaworthy Wood Box Package with Steel Belt Save space as much as possible for container loading