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1. Q: Are you a factory?A: Yes, we are a factory, do custom service for metal craft2. Q: Do custom items?A: Yes, we provide custom service, customers only need to provide high resolution logo/design/pics3. Q: Can I get product samples?A: Yes, of course. We charge you mould fee for make mold and produce samples, then approve samples for starting mass production4. Q: Should I need to pay the mold cost again when we reorder next time?A: No, you do not need to pay for the mold again, it will be used for a long time 5. Q: How long for samples and mass production?A: Samples take about 8-10 days, mass pquantity take 10-12 days, specific time depend on quantity6. Q: What's the shipping method?A: Normally use international express as DHL, TNT, FedEx, UPS, etc. 7. Q: How can I trust you quality and ur company?A: We can do samples first for checking. Also we pass ISO 9001, and have CE and RoHS certificate, we welcome to factory.