1.Q: Are you a factory or trading company? How can I visit there?
A: We are a factory.Welcome to visit our factory. We are in Guzhen Town, Zhongshan City, Guangdong Province, China. After you arrive at Guangzhou Baiyun International Airport, please refer to the following route to our factory. Guangzhou(take a subway)→ Guangzhou South Railway Station(take a fast train) →Guzhen Station. We will pick you up at Guzhen Station. All our clients, from home or abroad, are warmly welcome to visit us!
2.Q: Can I get some samples?
A: We are honored to offer you samples.
3.Q: You have the ability to do independent research and development?
A: Our engineering department has 4-5 people, we have the research and development capabilities. We also collect regularly each customer feedback, product improvement, and new product development.
4.Q: How does your factory do regarding quality control?
A:"Quality is the priority. we always attach great importance to quality controlling from the very beginning to the very end. Our factory has gained CE, UL authentication.
5.Q: What will you provide services?
A: If you do not mind, you can tell us the following information, you are factories, wholesalers, purchasing, dealers, consumers or do engineering, design, or home. We can provide a detailed explanation to you. You will also patiently answered every question. We have established a customer complaint side, if you are not satisfied with our service, you can directly tell us via e-mail or telephone. We answer all questions for you.
6.Q: How can I order your products?
A:1) You send us the purchase order (model number, quantity, shipping address). 2) We make a proforma invoice for the order. 3) You pay 30% deposit or full amount and send us the payment copy. 4) We start production after receiving the payment. 5) We inform you when the order is about to be finished and show you some product photos. 6) You pay all balance and send us the payment copy. 7) We deliver the goods to you after receiving the balance and send you the tracking number/ Airway Bill/ Bill of Lading depending on the shipping method.
7.Q: What is the material of the product?
A:We use the material is stainless steel + crystal, stainless steel with 1.2 foot thick and k9 crystal, light source using the 5730 chip, our light source is high color rendering index and high lumen, the color index reached is 85(The higher the color index reached, the more true the things you see) ,Lumen is 110M(The higher the lumen, the brighter the light will be),we have DONE,MEANWELL,EAGLCRISE driver,other drivers can be specified by the customer.