Pre-sale service: 1. Inquiries will be replied within 24 hours. 2. Market research and forecast for customer. 3. Provide unique and professional solutions based on customer's requirement. 4. Data sheet and samples offered. 5. Other required services such as special packing design, factory visiting and so on. In-sale service: 1. Tracking producing procedures all the time. 2. Provide photos and videos as per customer's requirement during production. 3. Free spare parts provided. After-sale service:
1.Lifetime free maintenance and upgrade.
2. Complaint respond period not exceed 24 hours; maintenance guidance and problem solution supplied in 48 hours. 3. Warranty: 24 months. 4. Free technician training. 5. Full set of documents free of charge, which including installation guidance, software operation manual, easy maintenance manual and control system software CD and so on.
6.Special service for big project, such as stadium, exhibitions, squares and so on
Q1: What's the warranty of your LED Display Screen ?
A1: We have a 2-year warranty for our led display screen, and 100,000 hours life span of the led lamps.
Q2: What about your pre-sale service and post-sale service?
A2: For pre-sale service: We have a professional sales team and a 8 years technical team who are willing to answer your question 24/7. We can offer a whole complete solution for your project!
For post-sale service: We can instruct you how to use, adjust the screens, and change the broken modules with spare parts.
Also, we can send technicians to your country to solve problems. Mostly, our led display will not have big problems within warranty time!
Q3: Whats your payment term? How long it takes to delivery?
A3: We accept T/T and L/C, For both T/T and L/C, At least 30% deposit in advance, and the rest 70% before delivery.
Our average Production time is 7-15 days, after receiving the deposit.
Q4: What's the control system?
A4: For synchronization control: We use Nova, Linsn Or Colorlight control system.
For asynchronous control: We use Onbon, or Xixun control system.
Q5: How can you ensure the led display product quality?
A5: Our led display screen quality is our core competence, for 10 years, what we rely on.
We have each standard process to make quality products.
If any quality failures within warranty time, we will refund you on alibaba.