Generally will ship the products within 7-15 working days after receipt of payment.Sepcial period,will inform customers in advance.
Shipping way including express deliver,sea deliver,air deliver and land deliver. Other shipping terms can also be arranged according to specific requirements.
Q: Why I can't hear from the earphone when the indicators flash green?
A: There may be poor contact between earphone and earphone jack. Please pull out the earphone and plug in again.
Q:Why the radios transmit only?
A:Check if PTT is blocked with something. There should be slight "dadada" at the pressing of PTT.
Q:I can't turn on the radio and even it is turned on, it often shuts off automatically. Why?
A:Please check if the battery contact is out of shape, or make sure the switch is not loosened.
Q: Why my voice received is low?
A:Please check if the MIC is blocked by something. And make sure that the volume is turned high.
Q:What should I do, if the radio is dropped into water?
A:Take the radio out of water and remove the battery as quick as possible. Swing the water out of radio and put the radio at a dry and ventilated place. Return the radio to your HQT authorized dealer for maintenance as early as possible.
Q:Why Couldn't I communicate with other group members?
A:First, please verify that the frequency point and the CTCSS you are using are the same as those of your group members. If the channel frequency and the CTCSS are the same, please verify that your group members are within radio communication range.
Q:Why can I hear the voice from other groups?
A:Please change your CTCSS for the channel. At the same time, you also need to change the CTCSS for all the radios in your group. If you don't like this, you may switch to another channel.
Q:After a period of time, my radio works well, but no sound from my earpiece.
A:The socket inside the radio has been damaged. Please return the radio to your HQT authorized dealer for maintenance.
Q:Why is the radio communication range shorter than before and why the sensitivity becomes poorer?
A:Please check the antenna and make sure it is a good one. Also please check the antenna socket is not damaged or loosened. If so, please return the radio to your HQT authorized dealer for maintenance.