Company Concept:Do everything possible to help you make the products you want!
Q:Are you a factory or trading company?
A:We are a factory in Guangdong province.
Q:Can I customize some products I want?
A:Of course, we'd like to help you make your own custom products, please give us the detailed requirements.
Q:Can I option the LED color?
A:Yes, Color can be single or multi, constantly or flashing.
Q:How to use USB light on PLUG-IN SOCKET ?
A:Just find a used mobile charger (adapter with USB socket), put in USB head, that All.
Q:It just use USB line or Battery operated ?
A:We can change it for you before on your hand.
Q:Can you send a sample to us?
1.For your own design:
Samples charge is according to actual cost, and it is refundable after your order released.
Sample lead time: 5-7 days. 2.For our existing samples: 1)Unit Price Under USD$5.00 : FREE. 2)Unit Price Over USD$5.00: Not FREE.
But we hope you can pay for the freight, or freight collect will be acceptable.
Q:Do you have any MOQ limit for order?
A:Low MOQ: 1pc for sample checking(in stock) is available
MOQ: 3000 pcs for mass production( also negotiation)
Q:How do you ship the goods and how long does it take to arrive?
A:We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q:Can you print my logo on the product?
A:Yes, we can print the logo on the product, you can provide the logo by CDR.AI file to us.
Q:Do you offer guarantee for the products?
A:Yes, we offer 1 years warranty to our products.
Q:How to deal with the faulty?
A:Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.