By air, by sea or by courier ( DHL, Fedex, UPS, TNT, EMS and so on)
L/C, T/T, Western Union, Paypal, Ali express
♦ Timely and professional customer service, we will be online 24 hours, please leave us a message anytime and we will provide best advice and guidance for the products to you.
♦ Business service like inspection, shipping arrangement, customs clearance and sourcing etc.
♦ OEM&OEM service, we can customize the product for you according to your requirements.
Q1: What is the warranty for your products?
A1: For the frame, we have 2 years warranty, and for handlebar, seat post, forks, and so on, we have 1 year warranty.
This warranty does not cover: @Normal wear and tear, any damage caused by accident, misuse, neglect, abuse, or stunt riding (veld bashing, riding down stairs, or similar activities). @Improper assembly or improper maintenance is not covered by warranty.
Q2: How do I pay for my purchase order? A2:You can pay by PayPal;western union and T/T.
Q3: How do you ship the goods? A: We ship samples by EMS, DHL, UPS and E2E, for bulk orders they will be shipped by sea or by air.
Q4: Do you have tracking no. give to me after you have finish delivery? A4: Yes, we will give you tracking no. after we have delivery. You can track your good on official website after 3 work days
Q5: The customs tax is very high in my country. Can you help me? A5: Yes, we understand, we can fill the declared amount according to your requirements. We generally less values
Q6:What is the minimum order quantity? A6:We can accept both sample order and bulk order.
Q7: Are you a factory? What’s advantage of your products? A7: Yes, we are a factory. Our products is our own mold for open model and we also can
do the personal mold.
1.Return accepted if it's quality problem or wrong item sent, we will pay all cost. If it is not quality problem, customers are responsible for all cost including shipping cost we paid. Please return within7days after receiving.
2.We offer a guarantee period2 yearsfor our frames