Q1. Can I order samples for LED lights? A: Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable
Q2. What is the delivery time? A: The sample takes 3-5 days, and the batch production time takes 1-2 weeks, depending on the quantity you need.
Q3: What is the packaging details? A: European standard packaging: ordinary packaging: polyethylene bag + white box + main carton. We can also make custom designs.
Q4. How do you ship the goods and how long does it take to arrive? A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and shipping are also optional.
Q5. How to deal with the order of led lights? A: First of all, please let us know your request or application. Second, we quote based on your request or our recommendations. Third, the customer confirms the sample and deposits it in a formal order. Fourth, we arrange production.
Q6: Do you guarantee the product? A: Yes, we offer a 2 - 5 year warranty for our products.
Q7: How to deal with faults? A: First of all, our products are produced with strict quality control system and the defect rate is low.
Second, during the warranty period, we will issue a small number of new lights for new orders. forDefective bulk products, we will fix them and resend them, or we can discuss the solution.