Q1. Do you offer OEM? Or can I print my own brand/logo on my goods? A: Yes, it is fine for us to do with your own brand and provide custom packaging as you need. Q2. What's your MOQ if I want to print my own brand/logo? A: 6,000pcs for some items, it is better to ask us for details.
Q3. How long dose it cost from the beginning to the end of the order? A: Normally it needs 10days if we have the stock palette or tube, 35-45days for OEM. Q4. Can you send samples before our ordering the items? A: Yes, sample can be free if in our brand, but I’m afraid the freight charge needs to be paid by you first, and it’ll refund to you after the order be confirmed. Q5. Can you offer all colors each item for samples? A: Always we offer 1 or 2 color each item for free, all colors maynot be available.
Q6. Which shipping way is available and how to track? A: By sea to your nearest port
By air to your nearest airport
By express (DHL,UPS,FEDEX,TNT,EMS)to your door
When your order shipping out . we will provide you a tracking no. then you can know the status of the goodsclearly. Q7. My package has missing products. What should I do? A: Please contact us timely and take all the products pictures together ,at the same time we will recheck your order with our warehouse. We apologize for any inconveniences we brought!
Q8. And what about the OEM sample, should I pay it, or just need to pay the freight charge? A: The OEM sample should be designed and produced again by your requirement, so not only the freight charge, but also the designing and producing charge will be paid by you first, of course it’ll refund to you after the order be confirmed as well.
Q9. Do you test on animals? A:Our products are 100% cruelty-free. We never test products on animals.