2) Accept customized order based on customer's artwork & actual sample for watch box, jewelry box, cufflink box, charger storage box, cigar humidor, perfume box, game box, music box, tea box and chocolate box etc
1)Trade Manager is always online except holidays and do best to answer and solve your inquiries in first time.
2) Email: sales03(at) hech(dot)cn & sales(at)hech(dot)cn ( it is worked on holidays)
1) Q: Are the packing strong for express shipping?
A: All orders are packed with EPE foam, 1pcs per inner white paper box, 20pcs/50pcs per carton with foam inside for guard. We already packed like these with many years for buyers of different countries. The probability of damage is around 1 order based on 500 orders and it is mainly depending on express service. So please choose reliable express and check carefully before signing.
2) Q: Could you pack based on cutomer's request?
A: Of course we can. It may cause addtional packing fee which need charge.
3) Q: What's the delivery time?
A: If we have enough stock based on your order quantity, it is normal within 5 days after receipt of payment. If your order quantity is big, please consult with us to check if have enough stock to place the order accordingly.
4) Q: How about the shipping way and time?
A: Usually, we will use the shipping way that alibaba suggested or you have your own express account etc. It could be dicussed to decide. The shipping time is around 3-30 days depending on different price with different shipping service. that could be discuss to decide.
5) Q: What could you do after customer got broken quality products?
A: Within 7 days after receipt of products. If customer found broken products because of quality issue which can be fixed, we will help to guide to fix or offer free accessories to fix. Which can not be fixed to sell out, we will confirm it is true and compensate the value of products or offer related quantity on next new order which could be negotiated.