Q1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than.
Q3. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for led light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.
Q9: What is the Warranty for the LED strip?
A: For the led strips, we have 2 years warranty. If any quality problems on our side occured in this period, we will take on the shipping cost and replacement.
Q10: What is colour temperature?
A: Perfect-LED's LED Lighting offer LED strips in warm, natural, pure and cool white with colour temperatures measured in Kelvin (K). The lower the colour temperature is, the warmer the light given by the LED:
Warm white = 2700K-3000K
Natural white = 4000K-4500K
Pure white = 6000K-6500K
Cool white = 9000K-17000K
Q11: What is CRI?
A: CRI is a figure which feedback the real objects colors.Higher CRI with higher cost. For LED strips ,the CRI is mostly 70-75Ra,and 80Ra with higher cost.But there are some suppliers write a high data to attract clients,please note.
Q12: What is the DC Voltage tolerance for our LED strips?
A: The DC voltage tolerance is +/- 10%.
Q13: Do your LED strips emit UV light?
A: No. But you should never point an LED light into your eyes. The light is very bright and could cause damage.
Q14:Is there cheap shipping cost to import to our country?
A: For small order,express will be best.And for bulk order,sea ship way is best but take much time.
For urgent orders,we suggest via air to airport plus our ship partner send to your door.
Q15:Can we get support if we have our own market position?
A: Please inform us your detailed mind on your market demand,we will discuss and propose helpful suggestion for you,to find the best solution for you.