Q1. Can I have a sample order for blue ocean ice maker machine?
A: Yes, we welcome a sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 3-40 days, mass production time needs 1-3 weeks for order quantity more than 1 container.
Q3. Do you have any MOQ limit for blue ocean ice maker machine order?
A: Low MOQ, 1 pcs for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by sea. It usually takes around 1 month to arrive. Main depend one which country.Singapore very near from use only several days can arrive . Airline and Express such as : DHL, UPS, FedEx or TNT also for optional.
Q5. How to proceed an order for blue ocean ice maker machine ?
A: Step 1: Please let us know which blue ocean commercial equipment from our website you need ?
Step 2 : Confirm the commercial equipment detail including design/price/quality/delivery time/payment etc parameters . Step 3 : Make sure the order. The commercial equipment Proforma Invoice /Commercial Invoice /Contract confirmation . Step 4 : Make deposit /Full payment. Step 5 : We arrange the production.If we have stock arrange delivery directly. Step 6 : Report producing progress. Step 7 : Check the goods after finished produce. Step 8 : Arrange balance. Step 9 : Arrange delivery. Step 10 : Confirm the customer get the blue ocean commercial equipment machine.
Q6. Is it OK to print my logo on blue ocean ice maker machine?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 1-3 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new part with new order. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.