1, All of our supplied items is FOOD CONTACT SAFETY, MICROWAVE AND DISHWASHER SAFETY ( gold & silver painted / electroplated items can not be used in microwave )
2, All of our supplied items has NO LEAD, NO CADMIUM, and no any other harmful heavy metal.
3, There is NO OUT-OF-SHAPE, CRACK, SCRATCH, BLACK SPOTS, etc. these kinds of defect on any of our supplied items. 4, The items guarantee and warranty can BE MORE THAN 5 YEARS, if the items is under normal and suitable suage, which has been mentioned in detail as the USAGE & MAINTENANCE.
5, The items is made manually, There would be small and little needle bubble, hole, etc. these kinds of little flaws, the glazed surface would be not smoothly perfectly, for these kinds of situation, which can not be avoided perfectly, if you are completist, please do make your order decision carefully, if you have any doubt about our products, please kindly contact us advanced, before you purchase your order.
6, All of our supplied items’ pictures, which is taken naturally, we do not use any software, such as PHOTOSHOP to make the picture‘s items looks much better and excellent, we hope that this will make the pictures reflecting the real items as much close as we can. but this can not avoid the difference between the real items’ shape, size, color and the picture item’s shape, size, color. Please understanding accepting this point.
7, We describe all the information accrding to the real items, but the items’ size, weight, color, etc. these information would has little deviation comparing the real items’ information, for this deviation, which is resulted from the human factors, can not be avoided perfect, if you have any doubt about our products these information, please kindly contact us advanced.
Please kindly checking the below information, before you making your purchase order.
1, The Related Cost / The Extra Cost Notice :
All of our supplied price is based on EXW, IE. our price does not include any cost as below
--the TRANSPORATION COST from our factory to local air or sea port warehouse.
--the LOCAL EXPORT CUSTOM DECLARATION COST.
--the AIR or SEA SHIPPING COST to foreign countries' air or sae port.
--the IMPORT CUSTOM DECLARATION COST at arriving air or sea port.
--the TRANSPORATION COST from the arriving port to customer's door address.
Please do consider these cost, before you make your purchase order. If there is any doubt about this, please kindly try to get in touch with us. We will make our overall fully support. Thanks a lot.
2, The Goods Packing / Basic Bulk Packing Normally :
All our supplied items are FRAGILE, the products has the basic packing in our factory, but the goods is not safe enough for air or sea shipping, all of the products need to be PALLET PACKING before they are shipped by air or by sea, in that case, the goods will be shipped safety. If you have any special packing request, please kindly let us know, we can make the packing customized according to your request, but there will be extra cost for this.
We can make the below special packing, and not limit this.
--Inner White Box and Outer Master Carton;
--Colorful Gift Box and Outer Master Carton;
--Bubble Bag or OPP Bag Protect items, and Outer Master Carton; --Postal Safety Packing / Poly-foam Frame Protected Packing;
--Postal Mail and Delivery Safety Packing;
3， Goods Delivery and Shipping / By Sea not By Air Shipping :
The goods is made by ceramic, porcelain, and fine bone china, the items is very HEAVY, so we do not suggest shipping the goods by air, which will cost too much, normally, the goods should be shipped by sea.
4, Broken and Damage Goods / Refunding or Compensating, not Re-shipping :
Whatever by sea shipping or by air shipping, there would be little broken or damage during shipping, although we have packed the goods properly, because the goods is FRAGILE, in case, the broken or damage situation happened, we will cut the damage goods cost or compensate the damage goods to you in your next order, we can not ship the damage goods separately, because the shipping cost will be too much, we have no ability afford that, please kindly understanding.
For further questions, please kindly try to get in touch with us.