1.We can send to all the countries over the world. Processing time:1-2 business days after payment received.
2.We'll send by Singapore Post,EMS,UPS or DHL,shipping method decide by what products and quantity you ordered.
3. The shipping time is about 2 to 5 days via UPS DHL and EMS,10-30 days via SG POST airmail to worldwide.
Note: Shipping time will be highly depended on the courier company and destination customs.
1. 8:00Am to 19:00PM Monday to Saturday online service , on TradeManager.
(with time zone difference) 2. Other times please send email to customer service or leave message on TradeManager.
You’ll get reply within 24hours. 3. Email Address: Ashley AT ZLSTECH.COM
1.If you are not satisfied with your purchase,please contact us within 3 days after you received,we can offer return for free repair,exchange or refund, buyers is responsible for the return cost .
1.All tax are buyers duty, seller not
2.We declare low value on invoice to help customer avoid pay high import tax,if you need write real value please leave messages to us.
3.Brazil,Turkey,Russian,Belarus,Ukrane those countries we only offer EMS or HK Post service.CPF number(TAX number) is necessarily if brazil customer need send by DHL.
4.Some customers’ address are remote area for DHL,we’ll require extra 32usd remote shipping cost or ship by other method instead, please understand this.
1.All items we’re selling are brand new.
2.All items will be checked carefully before sent out,each item has a QC z4. If you have any quality problem,please contact us we will do our best to slove it asap.Please DO NOT open dispute or leave negative feedback before contacting us, it is not the best way to slove problem. thank you!
Q1:Who we are? A1: We are online supplier specialied in OBD professional automotive mechanics. we ship the tools all over the world and promise top quality, good service, competitive price.
Q2: Why choose us ? A2: We're a professional and capable factory,taking part in international fairs in different countries each year,as 1 of the best suppliers of car diagnostic tool in China,we offer very competitive price and outstanding service,100% QC inspection Before Shipment.
Q3: What is the Warranty for our tools? A3: We provide 12 months warranty for the products, during the valid time, the products can be repaired or exchanged for free. Q4: What should I highly pay attention about this product? A4: It's very important to choose a professional and correct supplier,safety and stability is the first point you should concern,if units are under unqualified standard and production,it might cause very bad accident. Q5: How to make sure the quality? A5: Our items passed CE certification, and we will have QC test before ship out.
Q6: Who will burden the tax? A6:Please understand different counties have different customs policy. Since the shipping cost does not include any Customs duties or taxes, some buyers may have to pay for Customs duties or taxes when receiving the goods. You can contact your local Customs for more information. Q7: What shipping method you will use? A7: For small order,express will be best.And for bulk order,sea ship way is best but take much time. For urgent orders,we suggest by air, for our package weight is not heavy. Q8: Can we get support if we have problem when we install software? A8: Yes, we have a most professional engineer team work for you, usually we will send you video to help you install the software, if you still can not finish it, we can help you via teamviewer. Q9: Can I order one piece for sample to test the quality? A9: Yes, We recommend to check the sample before order. Please order the sample in our retail store.