Room temperature is ok,and make sure the room have good ventilation system.
Plywood case with inner box.
Q1:Do you guys make statues from pictures?
A1:The answer is yes,we are trying to get more celebrities authorization,but most of celebrities statues still need to be made from pictures yet, and for old people we can only make their statues from pictures.
Q2:When can I get the price?
A2:We usually quote within 12 hours after we get your inquiry. If you are very urgent to get the price, please call us.
Q3:How long can I expect to get the sample/products?
A3:Usually, it will be ready for delivery in 4 months if the wax figure is new that we do not have mould, but one month for our existing wax figure.
For samples, because all figures are 1:1life size, the volume is very big and transportation cost will be huge, so we would like our clients visit our factory to see samples.
Q4:What kind of shipping you use?
A4:Consider the volume is huge, sea shipment will be better, so if you want to have an order, you had better send us your order information early.
Sure,the air shipment or express is operational.
Q5:What is your warranty?
A5:Because all figures need make up on face and hands,there will be some fade issues after a long time,regular maintenance will be necessary for figures every 6 months.we provide a year free maintenance, after that we provide free labor,but the ticket fare and lodging fee of the trip will charge back.
We will teach our customers do routine attention for figures to make sure the statues perfect every day.
Q6.If my goods is broken when I get it, what should I do?
A6: It is not common that you receive one broken products,butto be honest,it may happen because of some accidents during transportation.The goods may be broken because of violent collision caused by ship, truck or careless handling. Please take several photos of the packing before you open it. If the packing is okay, but goods is broken, it is our responsibility.On the contrary, if the packing and the goods are both broken, it is the logistic company's responsibility.
We promise: no matter whose responsibility it is, as long as the goods is broken, we will try our best to send you a new one in shortest time freely.
Q7:What is payment/shipment terms do you have?
A7:EXW, FOB shipment term is ok; TT and L/C payment term is ok.
Q8:What should buyers do?
A8:Prepare the pictures, videos or ideas for the wax figures you want.
1. Photos taken from different angles. (The front, right and left side, back and top)
2. Photos show the body shape and cloth style.
3. Photos show the face. The more photos clear, the better we can make.
4. Photos or ideas about the action you want.
5. It would be better if you can tell us the following data (stature, measurements of the breast, waist and hip).
Any questions or unclear point you have . PLS contact with us. We are pleasure to answer for you.