5. Philicam company has international technical service office and provides 24 hours online services and technical supports for customers.
1. How can I get the training after I order the machine?
*Machine manual and operation CD will be supplied with you for each machine
*We have processional engineer team to supply 24 hours service online
*Engineer available to service machine overseas
*Welcome come to our factory to get training in any time
2.I never use this kind of machine before, is it easy to learn?
User-friendly English manual and operation video will be sent together with the machine. If there is still any question, we can talk through phone or Skype.
Moreover, you could come to our factory to learn how to use it before shipment. Our technician will give you professional guidance.
3. How is the packing?
Water-proof plywood package with foam protection in each corner.
Solid Seaworthy Plywood Box Package with Steel Belt.
Save space as much as possible for container loading.
4. Are you a factory or trading company?
We are professional manufacturer of cnc router machines with export license.
5. How can I get some samples?
We can make samples as per your detailed requirements or own design. You can arrange a international express company upon Fedex, UPS, DHL, TNT, etc. to have the samples collected; or inform us your consignee account No.
6.How can I remit payment to you?
*Method 1. T/T
30% T/T as deposite before production,70% T/T after production and before shipment.
*Method 2. Escrow of Alibaba
Third Party payment.(Need handling charges)
*Method3. Western Union.
Normally, 99% of our customers choose the method 1 payment terms.
7. How could I know if this machine is suitable for me?
Before ordering, we will provide every details of the machine for your reference, or you could tell us your detailed requirements, our technician will recommend the most suitable machine for you. Furthermore, we can make a sample in advance for you to check if your drawing is provided.