1. Colors shown in our website may be little different from the real products, as well as the picture taken by phone. 2. 3-5cm difference on measure is normal by hand. It's not allowed to refund in this small difference. 3. All sizes in our website is Asian size, normally it's 1 to 2 sizes smaller than US size. Please confirm with us before purchasing. 4. Sample orders we do not accept any refund. For the first time cooperation, we suggest take sample first to check quality and size.