12 month(personal damage excluded). We'll test all devices before sending to assure that all devices delivered passing the factory test mode. If there are any problems after receipt of the goods and in selling, you can report the problem to us, and we'll tell you the solution to solve the problem. If there have any software problem in selling and using, we'll provide solution and firmware to resolve that question.
For the hardware problem that cannot be solved in your end, you can send back to us by express or post(buyer pay the freight and relative freight fee), for those within the warranty terms(within warranty period, non-manual mistake, warranty lable on the screw and no physical damage), we'll repair freely and send they back to you or send to you together in next order, and we bear the shipping fee to your end
OEM & ODM:
We have 6 years of OEM&ODM services; have provided that customized services to Xiaomi, Lifesense, Walmart, Vanguard etc.
Can customized the software-for example, SDK customized, and logos(including the printing logo and boot logo) for you, also the customized package box etc.; if you have customized requirement, pls directly contact us for more details.
*What's the MOQ and leading time? No MOQ for the first order, samples are welcome; for the second order, asked MOQ 50pcs. 1-2 days for the sample order; for the bulk orders, the leading time will be depend on the order quantities and requirements; We will do our best to send the products to you as soon as quickly.
*Can I brand the items with our own logo? Yes, we do provide OEM & ODM service.
*What's the payment terms you accept? We accept many payment terms: T/T(30% deposit, 70% before shippment), Trade Assurance, 100% T/T in advance; for small batch orders, Western Union, MoneyGram, Escrow, Paypal, Escrow online are all accepted by us. *How long do you offer for after-sales services? 12 months; and we do provide life time maintenance, but you bear all cost.
*Do you accept OEM and ODM order Sure, warmly welcome OEM or ODM order, we are mainly provide OEM services for customers, can customized the items, open new mold, customized packagings for you.
*How can I get a sample to check your quality? After the cost confirmation, we are honored to send you.
*When can I get the prices? Within 12 hours after we get your inquiries.
*How about the shipping? We do provide international Express door-to-door, Airline and Ocean transporation; your can choose the shipping way you prefer, and different shipping way have different shipping cost.
Shenzhen HLC Electronics Limited is located in China's famous biggest electronic city--Shenzhen, and established in year 2014; we are a private high-tech enterprise specializing in R&D, production and marketing smart watches/bracelets, tablet PC and other smart consumer electronics etc; we do provide different series of the products to satisfy different markets, and accept OEM & ODM since the company been founded; and now sharing the recognization in electronics industry, telecommunications, IT industry.
At present, we have ourselves R&D team and rich experiences engineers who with high education background, also owing 6 production lines, well-run equipment, professional sales team, and better after-sales services; We are also a unified big family, everyone stick to the company value "Customer Centric, Dedication, and Perseverance", that makes company forwarding the right direction!
The products sells worldwide, such as, Europe(United Kingdom, Germany, Spain, Russia, Italy, France, Poland etc), Southeast Asia(Indonesia, Filippines, Malaysia, Cambodia etc), America(United States, Mexico, Peru, Chile,Colombia etc), Middle East(Dubai, Saudi Arab, UAE etc), East Asia(Domestic market China, Japan, Korea etc); From the start to the time being, we obtained praise and trust from many new and old customers by the virtue of adherent advantages and warm services.
In the coming future, we sincerely invite you to grow up with us and make a bright future together!