Please be cautious and check with your supplier if this product is for virus protection purposes and if the coronavirus (COVID-19) will affect your order.
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Q1: Can you send me the installation video of this machine?
A1: Yes, please check the link for this video
Q2: What is the material of contact food/material parts?
A2: The contact food/material parts are made of 304# stainless steel. The machine body can be 304# stainless steel or carbon steel.
Q3: Can this machine make different bag sizes?
A3: One former can make one bag width, and the bag length can be adjustable within a range. It should be ordered an extra former if you want to make the other bag width.
Q4: Does your company accept OEM?
A4: Yes, we have a professional design and technical team to accept customization.
Q5: When you can deliver the machine after the order is placed?
A5: We usually can arrange shipment after 30-40 working days, but it depends on the quantity of the products.
Q6: How about your warranty?
A6: We provide 13 months warranty, starts from the issue date of bill of lading.
Q7: What can you provide after service?
A7: We can provide machine testing video and pictures before delivery, English manual, some free spare parts, installation in clients' factory and technical training.