Ere-sale 1. Inquiry-Professional quotation. 2. Confirm the price, lead time, artwork, payment term etc. 3. Suntide sales send the Proforma Invoice. 4. Customer make the payment for deposit and send us Bank receipt. 5. Initial Production Stage-Inform the clients that we have got the payment, And will make the technical drawings according to detailed request for your approval. After approval, we inform that we will arrange the production & inform the estimated time.
Production→Delivery 6. Middle Production-send photos to show the production line which you can see your products in . Confirm the estimated delivery time again. 7. End Production-Mass production products photos and samples will send to you for approval. You can also arrange the third party Inspection . 8. Clients make payment for balance and Suntide Ship the goods. Inform the tracking number and check the status for clients. 9. Order can be say “complete” when you receive the goods and satisfy with them.
After-sales 1. Feedback to Suntide about Quality , Service, Market Feedback & Suggestion. And we can do better. 2. Six months warranty policy. 3. We will replace the broken goods with new goods in the next order.
Q: How do i pay for my purchase? A: We accept the following payment methods: T/T , Bank Transfer, Paypal, Western union.
Q: How much does it cost to ship to my country? A: The freight depends on your quantity and your destination, We will help you to calculate the exactly freight when you decided your order.
Q: Is there any tracking Number for my Items? A: Yes, we ship every order with their Tracking Number, And you can view the shipment staus on corresponding website.
Q: Does this product come with retail package? A: We have declared the packing detail on the description of each product, please check it , thank you!
Q: I am a reseller, I would like to buy many pieces of your items,What's the wholesale price?
A: Hi,Thanks for your inquiry, if you would like to buy large quantity, please send email to us, will give you the best price. Thanks
Q:How could I get samples of your products?
A: We can provide cases samples if you have a Fedex or DHL account or other courier freight collectable account and agree to pay the sample cost and courier freight, Or you send us the samples charge together with the courier cost by T/T.
Q:How to print your logo on the PC+Wood Wooden Phone Cover ?
A:1.Let us know the size and color you want.
2.Show us the place of the logo printing.
Q2:How to Place OEM order with your own photo printing?
A:1.Please send your oringinal photo which need to be more than 3M.
2.After our design team test and modify,we will show you sample first.And then produce if pass your test.